Return & Refund Policy

At Brumelis, we want you to be happy with your purchase. This Return & Refund Policy operates in addition to your rights under the Australian Consumer Law (ACL).

30-Day Change of Mind Returns

We offer a 30-day return period for change-of-mind returns, starting from the date you receive your order.

To be eligible for a change-of-mind return, your item must be:

• unused and in the same condition in which you received it;
• returned with all accessories, components and documentation originally supplied;
• in its original packaging; and
• accompanied by your receipt or proof of purchase.

To request a return, contact us at support@brumelis.com within 30 days of receiving your order.

Please do not send products back without contacting us first. Returns sent without prior authorisation may not be accepted as a change-of-mind return.

If your return is accepted, we will provide you with instructions explaining how and where to return your item.

Unless otherwise required by Australian Consumer Law, return shipping costs for a change-of-mind return are the responsibility of the customer.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your product is faulty, damaged, materially different from its description, or if you have received the wrong item.

Please contact us at support@brumelis.com with your order details and, where reasonably possible, photographs or other information showing the issue. This helps us assess the problem and resolve it as quickly as possible.

Your rights in relation to faulty or defective products are not limited to the 30-day change-of-mind return period.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product does not meet an applicable consumer guarantee, you may be entitled to a remedy such as a repair, replacement or refund, depending on the circumstances and whether the failure is major or minor.

For a major failure with a product, you are entitled to choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage resulting from a failure to comply with a consumer guarantee.

These rights apply independently of, and may continue beyond, our voluntary 30-day change-of-mind return period.

Nothing in this Return & Refund Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Items Not Eligible for Change of Mind Returns

For change-of-mind returns, we may not accept:

• products that have been used;
• products that are damaged after delivery due to misuse or improper handling;
• products missing accessories, components or original packaging;
• gift cards; or
• products specifically identified as final sale where permitted by law.

These exclusions apply only to change-of-mind returns and do not limit your rights under the Australian Consumer Law where a product is faulty, defective, unsafe, not as described, or otherwise fails to meet an applicable consumer guarantee.

Sale or discounted products remain covered by the Australian Consumer Law.

Exchanges

If you would like to exchange an item because you have changed your mind, please contact us at support@brumelis.com.

Where a change-of-mind return is accepted, the simplest option may be to return the original item and place a separate order for the replacement item.

This does not affect any right you may have to a replacement under the Australian Consumer Law.

Refunds

Once we receive and inspect an authorised change-of-mind return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed by us. Your bank, card issuer or payment provider may require additional time before the funds appear in your account.

For refunds or other remedies required under the Australian Consumer Law, we will provide the applicable remedy in accordance with our legal obligations.

If more than 15 business days have passed since we confirmed that your refund was processed and you have not received it, please contact us at support@brumelis.com.

Return Shipping

For approved change-of-mind returns, customers are responsible for return shipping costs unless we tell you otherwise.

Where a product does not meet the consumer guarantees under the Australian Consumer Law, return or transportation costs will be handled in accordance with the applicable legal requirements.

We recommend using a tracked shipping service for change-of-mind returns, as Brumelis cannot be responsible for returned items lost in transit before they reach us.

Contact Us

For any questions regarding returns, refunds, replacements or faulty products, please contact:

Brumelis
Email: support@brumelis.com
Website: brumelis.com
Australia